Cultivating soft skills, particularly leadership, eludes swift observation and measurement. Yet, it stands as an indispensable competency for individuals, especially executives charged with guiding teams and driving organizational progression.

To elevate the recruitment and development paradigms at Thailand Post, we have instituted a leadership assessment mechanism. This instrument is pivotal in appraising and quantifying essential leadership behaviors, notably among senior executives who must proficiently lead teams and orchestrate operations.

Prominently, we employ the Work Behavior Inventory (WBI), an evaluative tool that offers profound insights into critical managerial behaviors and tendencies. The findings from this assessment underpin the formulation of tailored development strategies, ensuring that executives steer their teams and execute their responsibilities with maximal efficiency.

Therefore, fostering soft skills in alignment with the outlined principles cannot be actualized through uniform approaches or standard training curricula. It demands deliberate consideration and must be meticulously adapted to resonate with the organization's unique context.